Accessible Communication

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ADA Regulations Your Company Should Know

The Americans with Disabilities Act and the Rehabilitation Act was created to bring equality and access to all Americans. For the Deaf and hard of hearing, this means equal access to the communication that hearing people enjoy at no additional cost.  At home, these services are paid for by the Federal Government through the TRS fund. But at work, many don't realize it is the employees' responsibility to provide services for employees and customers. Failure to do so can result in fines and more importantly   reputation harm. 
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How a Reliable SaaS partner can make providing Direct Dial TTY easy.

A reliable SaaS (Software-as-a-Service) partner can make providing Direct Dial TTY (Teletypewriter) services easy by offering a comprehensive and user-friendly solution that simplifies the process of setting up, managing, and maintaining Direct Dial TTY services. Luckily for contact centers, creating a direct TTY connection is made easy by partners like NexTalk. NexTalk is a cloud-based accessible communication platform that provides contact centers with integrated TTY (Teletypewriter) services for Deaf and hard-of-hearing individuals. NexTalk works directly with contact center architects to implement secure TTY solutions and provide exceptional customer support to your Deaf and hard-of-hearing customers. Here are the reasons why NexTalk is the best solution. 

How a Saas Provider can help

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FCC Seeks Comment on NexTalk Application

On February 17, 2022, the FCC released a Public Notice seeking comment on an application filed by NexTalk, Inc., for certification to provide Internet Protocol Captioned Telephone Service (IP CTS) using fully automatic IP CTS.

NexTalk has submitted the application with the hopes of making AccessHome SpeechPath accessible to all hard-of-hearing individuals who need captions to communicate effectively and make it available at no cost to consumers under the government-reimbursable IP CTS program. 

Communications Dailycovered in full detail. 

As of May 2023, NexTalk is still awaiting comment and ruling from the FCC.

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