Security is paramount when integrating third-party technology into a call center environment. NexTalk prioritizes data privacy and security, offering robust encryption...
AWS customers can now deploy NexTalk in any call center environment to provide fully integrated TTY, RTT, and speech recognition solutions for Deaf and hard-of-hearing customers and agents.
Each year the Centers for Medicare and Medicaid Services rate the performance of Medicare Advantage plans and Medicare Part D plans through the CMS Five-Star Quality Rating System.
Contact Centers are required by federal law to service Deaf and hard-of-hearing consumers through TTY. For many companies, this means routing the call to 711 relay operators, which can jeopardize the customer experience. So today, we are diving into the advantages and disadvantages of managing direct TTY dial-in numbers. Here are some points to consider if you are considering implementing a customer-friendly TTY solution in your contact center through a direct-dial partner, like NexTalk.