--- title: Accessible Communication | Regulation description: Regulation | Read tips on serving Deaf and hard-of-hearing employees and customers, mitigating data security risks, complying with ADA regulations, and exciting NexTalk news. image: https://blog.nextalk.com/hubfs/close-up-woman-with-sign-language-1.jpg --- [![](https://blog.nextalk.com/hs-fs/hubfs/NexTalk%20Logo%5B61%5D-1.png?width=2854&height=643&name=NexTalk%20Logo%5B61%5D-1.png)](http://www.nextalk.com) Open main menu Close main menu - [HOME](https://www.nextalk.com) - [ABOUT](https://www.nextalk.com/about-us/) - SOLUTIONS Open the submenu - [Access Contact Center](https://www.nextalk.com/product/access-contact-center/) - [Access Government](https://www.nextalk.com/product/access-government/) - [Access Office](https://www.nextalk.com/product/access-office/) - [Access Home](https://www.nextalk.com/product/access-home-with-speechpath/) - [Access Remote Interpreting](https://www.nextalk.com/product/access-remote-interpreting/) - [SUPPORT](https://www.nextalk.com/support/) - [BLOG](https://blog.nextalk.com) - [CONTACT US](https://www.nextalk.com/contact-us/) # Accessible Communication Select Category CMS News Regulation Solutions Technology This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. Posts about: ## Regulation ![](https://blog.nextalk.com/hubfs/Compliance%20Concept.%20Word%20on%20Folder%20Register%20of%20Card%20Index.%20Selective%20Focus..jpeg) [Regulation,](https://blog.nextalk.com/tag/regulation) [Solutions](https://blog.nextalk.com/tag/solutions) ### [How NexTalk Helps Health Plans Address TTY/FLL Call Discrepancies](https://blog.nextalk.com/address-call-center-monitoring-discrepancies) Aug 21, 2024 1:34:49 PM   ![Scott Cummings](https://blog.nextalk.com/hs-fs/hubfs/Scott%20Cummings.jpeg?width=45&name=Scott%20Cummings.jpeg) [Scott Cummings](https://blog.nextalk.com/author/scott-cummings) [Read More](https://blog.nextalk.com/address-call-center-monitoring-discrepancies) ![](https://blog.nextalk.com/hubfs/Elevance-Health.webp) [Regulation](https://blog.nextalk.com/tag/regulation) ### [Avoiding a $190M loss: why just one TTY call matters](https://blog.nextalk.com/one_tty_call) Mar 13, 2024 1:28:31 PM # Elevance sued the federal government for lost Medicare enrollment bonus payments and won a new CMS Star Rating ![Scott Cummings](https://blog.nextalk.com/hs-fs/hubfs/Scott%20Cummings.jpeg?width=45&name=Scott%20Cummings.jpeg) [Scott Cummings](https://blog.nextalk.com/author/scott-cummings) [Read More](https://blog.nextalk.com/one_tty_call) ![image of call center full of agents working on ada compliance](https://blog.nextalk.com/hubfs/Canva%20images/Canva%20Design%20DAFuSDGqxms.png) [Regulation](https://blog.nextalk.com/tag/regulation) ### [Demystifying ADA Compliance for Call Centers](https://blog.nextalk.com/demystifying-ada-compliance-for-call-centers) Sep 12, 2023 6:21:53 PM In the digital age, ensuring that everyone, regardless of their abilities, has equal access to services is more important than ever. The Americans with Disabilities Act (ADA) was enacted to guarantee that people with disabilities have the same opportunities as everyone else. This legislation plays a crucial role in call centers, where communication barriers can hinder service for Deaf people, hard-of-hearing customers, or cognitivly challenged individuals. But what does ADA compliance really mean for call centers? Let's dive deep and demystify ADA compliance in this setting, spotlighting how NexTalk offers a path to seamless integration. ![Ian Thomas](https://blog.nextalk.com/hs-fs/hubfs/ian.jpeg?width=45&name=ian.jpeg) [Ian Thomas](https://blog.nextalk.com/author/ian-thomas) [Read More](https://blog.nextalk.com/demystifying-ada-compliance-for-call-centers) ![ADA Compliant Logo](https://blog.nextalk.com/hubfs/ADACompliantLogo.jpeg) [Regulation](https://blog.nextalk.com/tag/regulation) ### [ADA Regulations Your Company Should Know](https://blog.nextalk.com/ada-regulations-your-company-should-know) Feb 8, 2023 12:59:00 PM The Americans with Disabilities Act and the Rehabilitation Act was created to bring equality and access to all Americans. For the Deaf and hard of hearing, this means equal access to the communication that hearing people enjoy at no additional cost.  At home, these services are paid for by the Federal Government through the TRS fund. But at work, many don't realize it is the employees' responsibility to provide services for employees and customers. Failure to do so can result in fines and more importantly   reputation harm.  ![Scott Cummings](https://blog.nextalk.com/hs-fs/hubfs/Scott%20Cummings.jpeg?width=45&name=Scott%20Cummings.jpeg) [Scott Cummings](https://blog.nextalk.com/author/scott-cummings) [Read More](https://blog.nextalk.com/ada-regulations-your-company-should-know) ![FCC Logo](https://blog.nextalk.com/hubfs/fcc%20long-1.jpg) [Regulation,](https://blog.nextalk.com/tag/regulation) [News](https://blog.nextalk.com/tag/news) ### [FCC Seeks Comment on NexTalk Application](https://blog.nextalk.com/fcc-seeks-comment-on-nextalk-application) Oct 3, 2022 12:06:00 PM On February 17, 2022, the FCC released a Public Notice seeking comment on an application filed by NexTalk, Inc., for certification to provide Internet Protocol Captioned Telephone Service (IP CTS) using fully automatic IP CTS. NexTalk has submitted the application with the hopes of making [AccessHome](https://www.nextalk.com/product/access-home-with-speechpath/) SpeechPath accessible to all hard-of-hearing individuals who need captions to communicate effectively and make it available at no cost to consumers under the government-reimbursable IP CTS program.  [Communications Daily](https://communicationsdaily.com/news/2022/02/18/Comments-Due-March-17-on-NexTalk-IP-CTS-Application-2202170057)covered in full detail.  As of May 2023, NexTalk is still awaiting comment and ruling from the FCC. ![Scott Cummings](https://blog.nextalk.com/hs-fs/hubfs/Scott%20Cummings.jpeg?width=45&name=Scott%20Cummings.jpeg) [Scott Cummings](https://blog.nextalk.com/author/scott-cummings) [Read More](https://blog.nextalk.com/fcc-seeks-comment-on-nextalk-application)