How NexTalk Helps Health Plans Address TTY/FLL Call Discrepancies
Posts by:
Scott Cummings
CEO with a passion. After a storied career at SAP, Scott joined NexTalk to make a difference in the world. He is committed to delivering easy-to-implement accessibility tools to enterprise corporations, government entities, and SMEs throughout the U.S. and Canada.
Avoiding a $190M loss: why just one TTY call matters
Elevance sued the federal government for lost Medicare enrollment bonus payments and won a new CMS Star Rating
Safegaurding Your Call Center: Data Privacy, Security, Accessibility
Security is paramount when integrating third-party technology into a call center environment. NexTalk prioritizes data privacy and security, offering robust encryption...
NexTalk is now available in the AWS Marketplace
AWS customers can now deploy NexTalk in any call center environment to provide fully integrated TTY, RTT, and speech recognition solutions for Deaf and hard-of-hearing customers and agents.
ADA Regulations Your Company Should Know
The Americans with Disabilities Act
and the
Rehabilitation Act was created to bring equality and access to all Americans. For
the Deaf and hard of hearing, this means equal access to the communication that hearing people enjoy at no additional cost. At home, these services are paid for by the Federal Government through the TRS fund. But at work, many don't realize it is the employees' responsibility to provide services for employees and customers. Failure to do so can result in fines and more importantly
reputation harm.
FCC Seeks Comment on NexTalk Application
On February 17, 2022, the FCC released a Public Notice seeking comment on an application filed by NexTalk, Inc., for certification to provide Internet Protocol Captioned Telephone Service (IP CTS) using fully automatic IP CTS.
NexTalk has submitted the application with the hopes of making AccessHome SpeechPath accessible to all hard-of-hearing individuals who need captions to communicate effectively and make it available at no cost to consumers under the government-reimbursable IP CTS program.
Communications Dailycovered in full detail.
As of May 2023, NexTalk is still awaiting comment and ruling from the FCC.