--- title: Accessible Communication description: Read tips on serving Deaf and hard-of-hearing employees and customers, mitigating data security risks, complying with ADA regulations, and exciting NexTalk news. image: https://blog.nextalk.com/hubfs/close-up-woman-with-sign-language-1.jpg --- [![](https://blog.nextalk.com/hs-fs/hubfs/NexTalk%20Logo%5B61%5D-1.png?width=2854&height=643&name=NexTalk%20Logo%5B61%5D-1.png)](http://www.nextalk.com) Open main menu Close main menu - [HOME](https://www.nextalk.com) - [ABOUT](https://www.nextalk.com/about-us/) - SOLUTIONS Open the submenu - [Access Contact Center](https://www.nextalk.com/product/access-contact-center/) - [Access Government](https://www.nextalk.com/product/access-government/) - [Access Office](https://www.nextalk.com/product/access-office/) - [Access Home](https://www.nextalk.com/product/access-home-with-speechpath/) - [Access Remote Interpreting](https://www.nextalk.com/product/access-remote-interpreting/) - [SUPPORT](https://www.nextalk.com/support/) - [BLOG](https://blog.nextalk.com) - [CONTACT US](https://www.nextalk.com/contact-us/) # Accessible Communication Select Category CMS News Regulation Solutions Technology This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. ![Phone headset resting on a computer screen](https://blog.nextalk.com/hubfs/AdobeStock_608096185.jpeg) [Technology,](https://blog.nextalk.com/tag/technology) [Solutions](https://blog.nextalk.com/tag/solutions) ### [Why Your Accessibility Strategy Belongs in the Cloud](https://blog.nextalk.com/why-your-accessibility-strategy-belongs-in-the-cloud) Feb 26, 2026 10:11:04 AM For too long, accessibility was synonymous with "hardware." It was a siloed workflow that slowed down support and treated Deaf and hard-of-hearing customers as a burden. In a modern, cloud-first environment, accessibility cannot be a standalone station. It must be an integrated part of the infrastructure. NexTalk has moved the entire accessibility stack, not just TTY, into the cloud, allowing organizations to deploy a seamless, secure and fully compliant communication layer directly into their existing platforms. ![Ian Thomas](https://blog.nextalk.com/hs-fs/hubfs/ian.jpeg?width=45&name=ian.jpeg) [Ian Thomas](https://blog.nextalk.com/author/ian-thomas) [Read More](https://blog.nextalk.com/why-your-accessibility-strategy-belongs-in-the-cloud) ![](https://blog.nextalk.com/hubfs/Screenshot%202025-10-24%20at%203.18.43%20PM.png) [Technology,](https://blog.nextalk.com/tag/technology) [Solutions](https://blog.nextalk.com/tag/solutions) ### [The Benefits of Remote Interpreting: Creating a Connected World](https://blog.nextalk.com/the-benefits-of-remote-interpreting-creating-a-connected-world) Jan 28, 2026 10:30:00 AM Remote language interpreting is transforming how the world approaches communication access. With just the click of a button, individuals and organizations can instantly connect with qualified interpreters in virtually any language. This technology is reshaping communication across industries, from business and healthcare to legal services and education. ![Ian Thomas](https://blog.nextalk.com/hs-fs/hubfs/ian.jpeg?width=45&name=ian.jpeg) [Ian Thomas](https://blog.nextalk.com/author/ian-thomas) [Read More](https://blog.nextalk.com/the-benefits-of-remote-interpreting-creating-a-connected-world) ### [Serve Every Caller: Building an Inclusive Utility Contact Center for Billing, Outages & Service Changes](https://blog.nextalk.com/serve-every-caller-building-an-inclusive-utility-contact-center-for-billing-outages-service-changes) Jan 19, 2026 9:45:00 AM Many utility contact centers still rely on voice-only systems that leave Deaf, Hard-of-Hearing, and limited-English customers without clear ways to get help. From billing to service changes to outage updates, accessible communication is no longer optional—it’s a customer expectation and a compliance obligation. Learn how utility leaders can build inclusive contact centers that serve every caller, meet accessibility standards, and strengthen community trust. ![Ian Thomas](https://blog.nextalk.com/hs-fs/hubfs/ian.jpeg?width=45&name=ian.jpeg) [Ian Thomas](https://blog.nextalk.com/author/ian-thomas) [Read More](https://blog.nextalk.com/serve-every-caller-building-an-inclusive-utility-contact-center-for-billing-outages-service-changes) ![](https://blog.nextalk.com/hubfs/Screenshot%202025-09-23%20at%202.30.51%20PM.png) [Solutions](https://blog.nextalk.com/tag/solutions) ### [Already Have TTY? Expand with NexTalk's Remote Interpreting for Total Access.](https://blog.nextalk.com/already-have-tty-expand-with-nextalk-remote-interpreting-for-total-access) Jan 12, 2026 9:15:00 AM ## Extend Your TTY Service with NexTalk’s Remote Interpretation Services That Serve More People, More Effectively   ![Ian Thomas](https://blog.nextalk.com/hs-fs/hubfs/ian.jpeg?width=45&name=ian.jpeg) [Ian Thomas](https://blog.nextalk.com/author/ian-thomas) [Read More](https://blog.nextalk.com/already-have-tty-expand-with-nextalk-remote-interpreting-for-total-access) [News](https://blog.nextalk.com/tag/news) ### [NexTalk Approved by the FCC as an IP CTS Provider: Meet SpeechPath](https://blog.nextalk.com/nextalk-approved-by-the-fcc-as-an-ip-cts-provider-meet-speechpath) Dec 23, 2025 11:35:13 AM NexTalk was officially approved by the FCC as a provider of IP CTS (Internet Protocol Captioned Telephone Service). This milestone reflects NexTalk’s ongoing commitment to accessibility, and it expands how we can support people who are deaf or hard of hearing with a more reliable, independent way to make and receive phone calls. ![Ian Thomas](https://blog.nextalk.com/hs-fs/hubfs/ian.jpeg?width=45&name=ian.jpeg) [Ian Thomas](https://blog.nextalk.com/author/ian-thomas) [Read More](https://blog.nextalk.com/nextalk-approved-by-the-fcc-as-an-ip-cts-provider-meet-speechpath) ![](https://blog.nextalk.com/hubfs/Screenshot%202025-10-23%20at%204.37.39%20PM.png) [Solutions](https://blog.nextalk.com/tag/solutions) ### [Empowering Communication with NexTalk's Remote Language Interpreting Solution](https://blog.nextalk.com/empowering-communication-with-nextalks-enhanced-language-interpreting-solution) Dec 2, 2025 11:18:03 AM At NexTalk, our mission has always been to make communication accessible for everyone. For years, we’ve been the most trusted provider of TTY call-management solutions, delivering technology that bridges the gap between organizations and the customers they serve who are deaf or hard of hearing. ![Hannah Obray](https://blog.nextalk.com/hs-fs/hubfs/author%20image.jpg?width=45&name=author%20image.jpg) [Hannah Obray](https://blog.nextalk.com/author/hannah-obray) [Read More](https://blog.nextalk.com/empowering-communication-with-nextalks-enhanced-language-interpreting-solution) ![](https://blog.nextalk.com/hubfs/Screenshot%202025-11-07%20at%204.16.02%20PM.png) [Technology,](https://blog.nextalk.com/tag/technology) [Solutions](https://blog.nextalk.com/tag/solutions) ### [How Remote Interpreting Services Transform Communication Access](https://blog.nextalk.com/how-remote-interpreting-services-transform-communication-access) Nov 17, 2025 9:43:58 AM ## Interpreting Solutions That Help Organizations Serve Every Customer  Language should never be a barrier to care, service, or connection. At NexTalk, our mission has always been to make communication more accessible for everyone. For years, we’ve led the way in TTY technology, helping organizations connect instantly with customers who are deaf or hard of hearing. ![Hannah Obray](https://blog.nextalk.com/hs-fs/hubfs/author%20image.jpg?width=45&name=author%20image.jpg) [Hannah Obray](https://blog.nextalk.com/author/hannah-obray) [Read More](https://blog.nextalk.com/how-remote-interpreting-services-transform-communication-access) ![NexTalk Software, Inc. Image](https://blog.nextalk.com/hubfs/Screenshot%202025-07-23%20at%203.47.46%20PM.png) ### [Stay Compliant, Build Trust: Accessible Communication Standards for Utilities in 2025](https://blog.nextalk.com/stay-compliant-build-trust-accessible-communication-standards-for-utilities-in-2025) Aug 19, 2025 1:00:00 PM ## Why Compliance & Accessibility Matter More in 2025 Extreme weather, infrastructure modernization, and rising customer expectations are putting increasing importance on utility communication accessibility. Causing compliance regulators to ask: Are you reaching every customer—especially those who are Deaf, Hard-of-Hearing, or rely on interpreters? When you don’t, complaints rise, trust diminishes, and in some cases fines follow. ![Hannah Obray](https://blog.nextalk.com/hs-fs/hubfs/author%20image.jpg?width=45&name=author%20image.jpg) [Hannah Obray](https://blog.nextalk.com/author/hannah-obray) [Read More](https://blog.nextalk.com/stay-compliant-build-trust-accessible-communication-standards-for-utilities-in-2025) ![](https://blog.nextalk.com/hubfs/Screenshot%202025-06-19%20at%204.04.23%20PM.png) [Solutions](https://blog.nextalk.com/tag/solutions) ### [TTY Compliance as a Strategic Asset: Better Ratings, Better Service](https://blog.nextalk.com/tty-compliance-as-a-strategic-asset-better-ratings-better-service) Jul 28, 2025 1:15:00 PM For many Medicare plan providers, TTY compliance is often viewed as a regulatory requirement, but when treated strategically, it becomes a competitive advantage that drives member satisfaction, brand trust, and long-term growth. With the right accessibility software, you’re not just checking boxes; you’re leading with inclusion. ![Hannah Obray](https://blog.nextalk.com/hs-fs/hubfs/author%20image.jpg?width=45&name=author%20image.jpg) [Hannah Obray](https://blog.nextalk.com/author/hannah-obray) [Read More](https://blog.nextalk.com/tty-compliance-as-a-strategic-asset-better-ratings-better-service) ![](https://blog.nextalk.com/hubfs/Screenshot%202025-06-19%20at%203.54.07%20PM.png) [Solutions](https://blog.nextalk.com/tag/solutions) ### [TTY Accessibility Isn’t Optional: How Accessible Contact Center Platforms Impact Your CMS Star Rating](https://blog.nextalk.com/tty-accessibility-isnt-optional-how-accessible-contact-center-platforms-impact-your-cms-star-rating) Jul 21, 2025 1:15:00 PM When it comes to CMS Star Ratings, accessibility is non-negotiable. Healthcare contact centers are expected to provide accessible customer support for all members, including those who are deaf, hard of hearing, or speech impaired. Failing to meet these expectations doesn’t just impact compliance—it can damage your CMS performance and your brand reputation. ![Hannah Obray](https://blog.nextalk.com/hs-fs/hubfs/author%20image.jpg?width=45&name=author%20image.jpg) [Hannah Obray](https://blog.nextalk.com/author/hannah-obray) [Read More](https://blog.nextalk.com/tty-accessibility-isnt-optional-how-accessible-contact-center-platforms-impact-your-cms-star-rating) [1](https://blog.nextalk.com) [2](https://blog.nextalk.com/page/2) [3](https://blog.nextalk.com/page/3)