Accessible Communication

For too long, accessibility was synonymous with "hardware." It was a siloed workflow that slowed down support and treated Deaf and hard-of-hearing customers as a burden.

In a modern, cloud-first environment, accessibility cannot be a standalone station. It must be an integrated part of the infrastructure. NexTalk has moved the entire accessibility stack, not just TTY, into the cloud, allowing organizations to deploy a seamless, secure and fully compliant communication layer directly into their existing platforms.

Remote language interpreting is transforming how the world approaches communication access. With just the click of a button, individuals and organizations can instantly connect with qualified interpreters in virtually any language. This technology is reshaping communication across industries, from business and healthcare to legal services and education.

Extend Your TTY Service with NexTalk’s Remote Interpretation Services That Serve More People, More Effectively

At NexTalk, our mission has always been to make communication accessible for everyone. For years, we’ve been the most trusted provider of TTY call-management solutions, delivering technology that bridges the gap between organizations and the customers they serve who are deaf or hard of hearing.

Interpreting Solutions That Help Organizations Serve Every Customer 

Language should never be a barrier to care, service, or connection. At NexTalk, our mission has always been to make communication more accessible for everyone. For years, we’ve led the way in TTY technology, helping organizations connect instantly with customers who are deaf or hard of hearing.

Why Compliance & Accessibility Matter More in 2025

Extreme weather, infrastructure modernization, and rising customer expectations are putting increasing importance on utility communication accessibility. Causing compliance regulators to ask: Are you reaching every customer—especially those who are Deaf, Hard-of-Hearing, or rely on interpreters? When you don’t, complaints rise, trust diminishes, and in some cases fines follow.

For many Medicare plan providers, TTY compliance is often viewed as a regulatory requirement, but when treated strategically, it becomes a competitive advantage that drives member satisfaction, brand trust, and long-term growth. With the right accessibility software, you’re not just checking boxes; you’re leading with inclusion.

When it comes to CMS Star Ratings, accessibility is non-negotiable. Healthcare contact centers are expected to provide accessible customer support for all members, including those who are deaf, hard of hearing, or speech impaired. Failing to meet these expectations doesn’t just impact compliance—it can damage your CMS performance and your brand reputation.