Accessible Communication

Contact Centers are required by federal law to service Deaf and hard-of-hearing consumers through TTY. For many companies, this means routing the call to 711 relay operators, which can jeopardize the customer experience. So today, we are diving into the advantages and disadvantages of managing direct TTY dial-in numbers. Here are some points to consider if you are considering implementing a customer-friendly TTY solution in your contact center through a direct-dial partner, like NexTalk.

Communication plays a vital role in our daily lives, yet we often overlook its importance. Unfortunately, people with hearing impairments face significant communication challenges, so the Americans with Disabilities Act (ADA) mandates businesses to provide reasonable accommodations and equal access. This includes accessible communication for those who are deaf, hard of hearing, or non-English speaking.

A reliable SaaS (Software-as-a-Service) partner can make providing Direct Dial TTY (Teletypewriter) services easy by offering a comprehensive and user-friendly solution that simplifies the process of setting up, managing, and maintaining Direct Dial TTY services. Luckily for contact centers, creating a direct TTY connection is made easy by partners like NexTalk. NexTalk is a cloud-based accessible communication platform that provides contact centers with integrated TTY (Teletypewriter) services for Deaf and hard-of-hearing individuals. NexTalk works directly with contact center architects to implement secure TTY solutions and provide exceptional customer support to your Deaf and hard-of-hearing customers. Here are the reasons why NexTalk is the best solution. 

How a Saas Provider can help