--- title: Accessible Communication | Ian Thomas (2) description: Ian is an experienced solutions architect with a passion for helping create more accessible workspaces and improved customer experiences. He has helped Fortune 1,000 companies improve their accessible communications technology. (2) image: https://blog.nextalk.com/hubfs/close-up-woman-with-sign-language-1.jpg --- [![](https://blog.nextalk.com/hs-fs/hubfs/NexTalk%20Logo%5B61%5D-1.png?width=2854&height=643&name=NexTalk%20Logo%5B61%5D-1.png)](http://www.nextalk.com) Open main menu Close main menu - [HOME](https://www.nextalk.com) - [ABOUT](https://www.nextalk.com/about-us/) - SOLUTIONS Open the submenu - [Access Contact Center](https://www.nextalk.com/product/access-contact-center/) - [Access Government](https://www.nextalk.com/product/access-government/) - [Access Office](https://www.nextalk.com/product/access-office/) - [Access Home](https://www.nextalk.com/product/access-home-with-speechpath/) - [Access Remote Interpreting](https://www.nextalk.com/product/access-remote-interpreting/) - [SUPPORT](https://www.nextalk.com/support/) - [BLOG](https://blog.nextalk.com) - [CONTACT US](https://www.nextalk.com/contact-us/) # Accessible Communication Select Category CMS News Regulation Solutions Technology This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. Posts by: ## Ian Thomas Ian is an experienced solutions architect with a passion for helping create more accessible workspaces and improved customer experiences. He has helped Fortune 1,000 companies improve their accessible communications technology. ![Medicare Enrollment Form](https://blog.nextalk.com/hubfs/MedicareForm.jpg) [Technology,](https://blog.nextalk.com/tag/technology) [Solutions](https://blog.nextalk.com/tag/solutions) ### [How Medicare health plans reach a CMS Five-Star Rating](https://blog.nextalk.com/how-medicare-health-plan-providers-reach-a-cms-five-star-quality-rating-with-accessible-communications) May 2, 2023 2:09:51 PM Each year the Centers for Medicare and Medicaid Services rate the performance of Medicare Advantage plans and Medicare Part D plans through the CMS Five-Star Quality Rating System. ![Ian Thomas](https://blog.nextalk.com/hs-fs/hubfs/ian.jpeg?width=45&name=ian.jpeg) [Ian Thomas](https://blog.nextalk.com/author/ian-thomas) [Read More](https://blog.nextalk.com/how-medicare-health-plan-providers-reach-a-cms-five-star-quality-rating-with-accessible-communications) ![call center agent headsets sitting on a shelf](https://blog.nextalk.com/hubfs/headsets.jpg) [Technology,](https://blog.nextalk.com/tag/technology) [Solutions](https://blog.nextalk.com/tag/solutions) ### [10 Considerations for Direct Dial TTY in Contact Centers](https://blog.nextalk.com/10-considerations-for-direct-dial-tty) Apr 15, 2023 12:05:00 PM Contact Centers are required by federal law to service Deaf and hard-of-hearing consumers through TTY. For many companies, this means routing the call to 711 relay operators, which can jeopardize the customer experience. So today, we are diving into the advantages and disadvantages of managing direct TTY dial-in numbers. Here are some points to consider if you are considering implementing a customer-friendly TTY solution in your contact center through a direct-dial partner, like NexTalk. ![Ian Thomas](https://blog.nextalk.com/hs-fs/hubfs/ian.jpeg?width=45&name=ian.jpeg) [Ian Thomas](https://blog.nextalk.com/author/ian-thomas) [Read More](https://blog.nextalk.com/10-considerations-for-direct-dial-tty) ![call center agents communicating with NexTalk](https://blog.nextalk.com/hubfs/CallCenterSocialpost.jpg) [Solutions](https://blog.nextalk.com/tag/solutions) ### [The Benefits of Secure ADA-Compliant Communication for Call Centers](https://blog.nextalk.com/the-benefits-of-secure-ada-compliant-communication-tools-for-call-centers) Mar 28, 2023 8:30:00 AM Communication plays a vital role in our daily lives, yet we often overlook its importance. Unfortunately, people with hearing impairments face significant communication challenges, so the Americans with Disabilities Act ([ADA](https://www.ada.gov/resources/effective-communication/)) mandates businesses to provide reasonable accommodations and equal access. This includes accessible communication for those who are deaf, hard of hearing, or non-English speaking. ![Ian Thomas](https://blog.nextalk.com/hs-fs/hubfs/ian.jpeg?width=45&name=ian.jpeg) [Ian Thomas](https://blog.nextalk.com/author/ian-thomas) [Read More](https://blog.nextalk.com/the-benefits-of-secure-ada-compliant-communication-tools-for-call-centers) ![](https://blog.nextalk.com/hubfs/nextalksign.jpg) [Solutions](https://blog.nextalk.com/tag/solutions) ### [How a Reliable SaaS partner can make providing Direct Dial TTY easy.](https://blog.nextalk.com/how-a-reliable-saas-partner-can-make-providing-direct-dial-tty-easy) Jan 5, 2023 11:59:00 AM A reliable SaaS (Software-as-a-Service) partner can make providing Direct Dial TTY (Teletypewriter) services easy by offering a comprehensive and user-friendly solution that simplifies the process of setting up, managing, and maintaining Direct Dial TTY services. Luckily for contact centers, creating a direct TTY connection is made easy by partners like NexTalk. NexTalk is a cloud-based accessible communication platform that provides contact centers with integrated TTY (Teletypewriter) services for Deaf and hard-of-hearing individuals. NexTalk works directly with contact center architects to implement secure TTY solutions and provide exceptional customer support to your Deaf and hard-of-hearing customers. Here are the reasons why NexTalk is the best solution.  ## How a Saas Provider can help ![Ian Thomas](https://blog.nextalk.com/hs-fs/hubfs/ian.jpeg?width=45&name=ian.jpeg) [Ian Thomas](https://blog.nextalk.com/author/ian-thomas) [Read More](https://blog.nextalk.com/how-a-reliable-saas-partner-can-make-providing-direct-dial-tty-easy) [1](https://blog.nextalk.com/author/ian-thomas) [2](https://blog.nextalk.com/author/ian-thomas/page/2)