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Ian is an experienced solutions architect with a passion for helping create more accessible workspaces and improved customer experiences. He has helped Fortune 1,000 companies improve their accessible communications technology.
Communication plays a vital role in our daily lives, yet we often overlook its importance. Unfortunately, people with hearing impairments face significant communication challenges, so the Americans with Disabilities Act (ADA) mandates businesses to provide reasonable accommodations and equal access. This includes accessible communication for those who are deaf, hard of hearing, or non-English speaking.
A reliable SaaS (Software-as-a-Service) partner can make providing Direct Dial TTY (Teletypewriter) services easy by offering a comprehensive and user-friendly solution that simplifies the process of setting up, managing, and maintaining Direct Dial TTY services. Luckily for contact centers, creating a direct TTY connection is made easy by partners like NexTalk. NexTalk is a cloud-based accessible communication platform that provides contact centers with integrated TTY (Teletypewriter) services for Deaf and hard-of-hearing individuals. NexTalk works directly with contact center architects to implement secure TTY solutions and provide exceptional customer support to your Deaf and hard-of-hearing customers. Here are the reasons why NexTalk is the best solution.
