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Posts by:
Hannah Obray
Hannah is a Marketing Specialist dedicated to helping organizations improve accessibility and compliance while strengthening their connections with the communities they serve. She’s passionate about creating inclusive communication solutions that ensure everyone can be reached and understood.
Stay Compliant, Build Trust: Accessible Communication Standards for Utilities in 2025
Why Compliance & Accessibility Matter More in 2025
Extreme weather, infrastructure modernization, and rising customer expectations are putting increasing importance on utility communication accessibility. Causing compliance regulators to ask: Are you reaching every customer—especially those who are Deaf, Hard-of-Hearing, or rely on interpreters? When you don’t, complaints rise, trust diminishes, and in some cases fines follow.
Serve Every Caller: Building an Inclusive Utility Contact Center for Billing, Outages & Service Changes
Many utility contact centers still rely on voice-only systems that leave Deaf, Hard-of-Hearing, and limited-English customers without clear ways to get help. From billing to service changes to outage updates, accessible communication is no longer optional—it’s a customer expectation and a compliance obligation. Learn how utility leaders can build inclusive contact centers that serve every caller, meet accessibility standards, and strengthen community trust.
TTY Compliance as a Strategic Asset: Better Ratings, Better Service
For many Medicare plan providers, TTY compliance is often viewed as a regulatory requirement, but when treated strategically, it becomes a competitive advantage that drives member satisfaction, brand trust, and long-term growth. With the right accessibility software, you’re not just checking boxes; you’re leading with inclusion.
TTY Accessibility Isn’t Optional: How Accessible Contact Center Platforms Impact Your CMS Star Rating
When it comes to CMS Star Ratings, accessibility is non-negotiable. Healthcare contact centers are expected to provide accessible customer support for all members, including those who are deaf, hard of hearing, or speech impaired. Failing to meet these expectations doesn’t just impact compliance—it can damage your CMS performance and your brand reputation.