Accessible Communication

Posts about:

CMS

What it Takes to Earn a CMS 5-Star Rating

For healthcare organizations, earning a CMS 5-Star Rating is a critical indicator of quality, trust, and member satisfaction. In a landscape where members expect accessible, responsive care, your contact center plays a pivotal role in achieving and maintaining this rating.

Read More

Ensuring Reliable Communication for Every Medicare Plan Member

Clear, reliable communication is essential in customer service—especially for those who rely on TTY (Text Telephone) technology. For individuals who are deaf, hard of hearing, or speech-impaired, TTY provides a vital connection to the support they need. That’s why we’re excited to introduce our automated testing service, a behind-the-scenes testing feature designed to ensure TTY calls are always received, routed, and handled properly. Built with a focus on call reliability and agent readiness, this automated test is especially valuable for serving Medicare customers, where accessibility and compliance are non-negotiable. 

Read More