How Remote Interpreting Services Transform Communication Access

Interpreting Solutions That Help Organizations Serve Every Customer 

Language should never be a barrier to care, service, or connection. At NexTalk, our mission has always been to make communication more accessible for everyone. For years, we’ve led the way in TTY technology, helping organizations connect instantly with customers who are deaf or hard of hearing.

Today, we’re building on that foundation with enhanced Remote Interpreting Services that transform how organizations communicate. These solutions go beyond compliance, creating real, human connections that foster inclusion, trust, and understanding.

Whether your audience is deaf, hard of hearing, or has Limited English Proficiency (LEP), NexTalk’s Over-the-Phone (OPI) and Video Remote Interpreting (VRI) solutions ensure your team is always ready to engage meaningfully and confidently with every customer.

NexTalk Interpreting Solutions

Over the Phone Interpreting (OPI)

When voice communication is needed, OPI delivers fast and reliable access to interpreters across more than 200 languages. With on demand availability, organizations can immediately connect callers to professional interpreters 24/7.

• Ideal for call centers, customer support, or emergency situations.
• No scheduling required, help is available instantly.
• Scalable to support both small organizations and large networks.

Video Remote Interpreting (VRI)

Some conversations require more than audio interpreting. VRI combines the power of technology with live, professional interpreters to provide visual, face to face interpretation.

• Supports both spoken languages and American Sign Language (ASL).
• Preserves critical nonverbal cues such as tone, facial expressions, and body language.
• Perfect for healthcare, education, government, and behavioral health services where accuracy and human connection are vital.
• Available on both web and mobile, making it easy for teams and customers to connect wherever they are.

American Sign Language (ASL) Interpreting

As the cornerstone of accessibility for the deaf and hard of hearing community, ASL interpreting is central to NexTalk’s mission. Through Video Remote Interpreting, we ensure organizations can meet the needs of ASL users in real time.

• Ensures compliance with ADA requirements.
• Creates inclusive experiences for patients, clients, and community members.
• Strengthens trust between organizations and the deaf and hard of hearing community.

Why Organizations Choose NexTalk

• Always available: Our interpreting platform is ready 24/7.
• Web based and mobile friendly access: No complicated systems or special equipment needed.
• Compliance ready: NexTalk accessible communication solutions are designed to support CMS audits and ADA/Section 1557 requirements.
• Seamless integration: Having a single partner for multiple accessibility solutions reduces complexity and ensures consistency across your organization.
• Scalable growth: From a single clinic or agency to an enterprise wide network, NexTalk adapts to meet your needs.

More Than Compliance: Building Inclusive Connections

Providing interpreting services is about more than meeting a checklist. It is about building genuine, inclusive connections with the communities you serve. Patients who understand their doctors feel more confident in their care. Customers who can access support in their language are more likely to stay loyal to your brand.

NexTalk helps organizations transform communication from a barrier into a bridge. By offering OPI, VRI, and ASL services in a simple, reliable, and scalable way, we make accessibility both achievable and impactful.

Take the Next Step Toward Total Access

Accessibility is not just the right thing to do, it is the smart thing to do for organizations committed to service, compliance, and community. With NexTalk, you gain more than interpreting services. You gain a trusted partner in communication access.

Connect with us today to activate OPI and VRI interpreting services and transform the way you serve your community.